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FAQs

How do I make an appointment for my child?

 

The parent or legal guardian should call our office at 678-999-3477 to schedule the initial intake appointment. You are required to submit documentation of legal guardianship in case of divorce, adoption, foster placement or DFCS custody. Please be sure to bring this information to the initial appointment or fax this information to 678-999-3567 before the initial appointment.  

Prior to your appointment, please fill out the initial intake forms provided on our website. If you do not have a computer to use, call 678-999-3477 to request forms to be mailed to you.

You will receive a confirmation call two days before your appointment. Should you need to cancel or reschedule this appointment, please call 48 hours in advance.

 

What will happen at the first appointment?

 

The initial intake appointment with one of our licensed psychologists is the first part of our assessment process; this approximately 60 minute appointment is scheduled with parents/guardians, the child or adolescent, and the psychologist. Over the course of this interview, the psychologist will ask questions regarding emotional/behavioral, developmental, and social functioning, as well as discover other information about the child's current level of performance. In addition, records will be reviewed and an assessment plan will be created. Commonly, the questions concentrate on the identification of the concerns particular to the client, discovering the onset of the presenting problem, and understanding whether or not the client has previously undergone evaluations and/or treatment interventions. If an Autism Spectrum Disorder evaluation is being completed, the examiner will collect certain information, such as whether or not the parents/caregivers noticed early language and communication problems, difficulties with interacting socially, unusual forms of play, and/or hyper- or hypo-sensitivity to sensory stimuli, information specifically related to autism spectrum disorders. After the initial intake consultation, the child or adolescent will receive an appointment for comprehensive testing tailored to the concerns discussed at the initial intake appointment.

 

How soon can my child be seen?

 

Appointments typically are scheduled within two to three weeks of the first point of contact. For urgent or emergency situations, we offer faster appointment times. However, our doctors will evaluate each case on an individual basis to determine what constitutes an emergency or urgent appointment. If your child is experiencing an emergency you believe could be life threatening, you will need to call 911 or go to your local emergency room or psychiatric hospital for an immediate assessment.

 

What records are needed for the initial appointment?

 

Bring a copy of your child's school, doctor, psychological and therapy records to the first appointment. You may also fax the records to 678-999-3567. Write your child's name and birth date on all the pages, as well as the doctor they will be seeing.

 

How do I know if my insurance covers services for my child and the costs for each visit?

 

Insurance information is obtained when the initial intake appointment is scheduled. Benefits, costs, and information pertaining to authorizations will be discussed with you prior to your initial appointment with our billing and insurance specialist, if deemed necessary. This also will be discussed and confirmed with you at your initial intake appointment. Please understand that verifying benefits is a courtesy service offered by our office and is not a guarantee of coverage.

 

How do I request a copy of my child's evaluation?

 

Following the testing session, evaluations typically take anywhere from 4-8 weeks to complete, sometimes sooner depending on the type of evaluation. If you have not received the evaluation via email within this time frame, email the supervising doctor in order to request a copy of your child's evaluation. Please do not call the office to request a copy of your child's evaluation. 

 

How do I schedule a follow up appointment?

 

Once you have received your child's evaluation, it is important that you review the evaluation with your child's supervising doctor. Please call our office at 678-999-3477 to schedule a feedback session as soon as you have reviewed the report.

 

Is there an age limit for patients?

 

We see children up to age 21; however, we also see a limited amount of adults depending on the referral question.

 

Do I need a referral from my child's doctor?

 

Referrals and medical records from the child's primary care physician, neurologist or   psychiatrist are encouraged to assist with obtaining authorization for services.